Customer Service Representative
4 days ago
About the Role
Sun Chemical Corporation, a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring smooth order processing and accurate order status reporting for our customers in Asia.
Main Responsibilities
- End-to-end Order Management
- Perform Purchase, Sales, and Delivery Order Management tasks promptly.
- Accurately process customers' orders and ensure timely entry of orders into the system.
- Support Credit Management, Billing, and Accounts Receivable follow-up.
- Monitor progress of each order through to completion.
- Manage Master Data maintenance process to ensure effective order management.
- Coordinate and process all export/import activities and documents, liaise with all involved 3rd parties (service providers, suppliers, bank, etc.), verify document content consistency, and send the complete set of shipping documents to customers.
- Prepare and distribute clean and complete shipping documents to customers.
- Coordinate with internal stakeholders to resolve daily order processing issues.
- Ensure internal workflow adherence in order management.
- Communicate any delays or issues with orders to the front-facing customer service team.
- Order Status Reporting
- Provide order status report and monitor customers' order placement against sales forecast.
- Prepare and update order status report.
- Prepare and update inventory reservation report.
- Prepare and record air-freight order reporting.
- Prepare and update service performance report according to defined KPI.
Requirements
Education: Min Bachelor's Degree.
Working Experience:
- Good understanding of the products/services of relevant business segments.
- Service excellence competencies.
- Min 5 years of experience in a customer service or order processing role, preferably in a service centre setting.
- Experience in Customer Service/Supply Chain/Sales/Distribution Management.
- Should have experience in SAP, preferably Order Management.
- Experience in order processing for ASEAN or APAC region would be an added advantage.
Technical and Professional Knowledge:
- Fluent verbal and written communication in English.
- Strong attention to detail.
- Good knowledge of business processes.
- Well-versed with SAP system (S&D module) and order to cash processes.
- Well-versed in MS Excel.
EQUAL EMPLOYMENT OPPORTUNITY
Sun Chemical Corporation is an equal employment opportunity employer. We prohibit discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
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