Customer Experience Specialist
4 weeks ago
Company Overview
GoodVibes Placement Services is a leading recruitment and outsourcing firm based in Indore since 2019. Specializing in executive search and recruitment services, our mission is to provide excellence services to our clients while reducing unemployment in India.
Job Overview
We are seeking a skilled Junior Customer Care Representative with 1 to 3 years of experience to join our team in Navi Mumbai, Maharashtra, India. This is a full-time employment opportunity.
Key Responsibilities
- Address customer inquiries and resolve complaints via phone, email, or chat
- Manage large amounts of incoming calls
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within time limits
- Follow communication procedures, guidelines, and policies
Qualifications and Skills
- Excellent Communication Skills
- Undergraduate with 2 yrs exp.
- Graduate - Freshers / Experience
- Voice Process
- 5 Days Working
- Salary - 12K To 18K In-Hand
- Location - Mumbai, Vashi
Qualities We Look For
- Communication skills
- Customer service
- Problem-solving
- Empathy
- Patience
- Active listening
- Conflict resolution
- Time management
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