Process Associate for OTA Operations Specialist

15 hours ago


Pune, Maharashtra, India IGT Solutions Full time

IGT Solutions is a leading provider of innovative technology solutions. Our team is expanding, and we are seeking a highly motivated Process Associate for OTA Operations to join our dynamic team.

As a Process Associate for OTA Operations, you will play a key role in supporting the daily activities of our online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes. This role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements.

We are looking for a detail-oriented and organized individual with excellent communication skills to manage multiple tasks and prioritize responsibilities effectively.

Key Responsibilities:

  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform. Ensure accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, ensuring adherence to our policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately. Generate and review reports as needed.

This is a full-time position based in Viman Nagar, Pune, Maharashtra, India. We offer an attractive salary package, including a competitive base salary of ₹


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