Process Associate

15 hours ago


Pune, Maharashtra, India IGT Solutions Full time
Job Title: Process Associate - OTA Operations

We are seeking a skilled and detail-oriented Process Associate to join our team at IGT Solutions. As a Process Associate, you will play a crucial role in supporting the daily activities of our online travel agency.

Key Responsibilities:
  • Booking Management: You will be responsible for processing and managing customer bookings for flights, hotels, and other travel services through our OTA platform. Ensuring accuracy in booking details and confirmations is essential.
  • Customer Support: Addressing customer queries and issues regarding bookings, cancellations, and modifications is vital. Providing timely and effective solutions will ensure customer satisfaction.
  • Transaction Processing: Handling payment transactions and refunds, while adhering to our policies and procedures, is critical to maintaining a smooth transaction process.
  • Data Management: Maintaining and updating customer records and booking data accurately is necessary for efficient operations.
Required Skills and Qualifications:
  • Excellent Communication Skills: Strong verbal and written communication skills are required to interact with customers and colleagues.
  • Experience: 0-4 years of experience in a related field is preferred.
  • Qualification: A graduate degree is required, with both freshers and experienced candidates encouraged to apply.
Benefits:

As a Process Associate at IGT Solutions, you can expect a competitive salary of ₹10,00,000 per annum, depending on your experience and qualifications. We offer a supportive work environment, opportunities for growth and development, and a chance to work with a dynamic team.



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