Operations Assistant

4 weeks ago


Pune, Maharashtra, India IGT Solutions Full time

About IGT Solutions


IGT Solutions is a leading provider of innovative solutions for the travel industry.



Job Title: Operations Associate - OTA



About the Role


The Operations Associate will play a vital role in supporting the daily activities of our online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes.



Key Responsibilities:



  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform. Ensure accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, ensuring adherence to our policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately. Generate and review reports as needed.


Working Conditions:


This is a full-time position working Monday to Friday, 9:00 AM – 5:00 PM IST at our Viman Nagar, Pune, Maharashtra office.



What We Offer:


We offer a competitive salary package to the right candidate. The estimated annual salary for this role is ₹600,000 - ₹900,000 based on experience and qualifications.



Eligibility Criteria:


Candidates with 0-4 years of experience are encouraged to apply. A graduate degree or equivalent qualification is required. Excellent communication skills are essential for this role.



Diversity and Inclusion:


At IGT Solutions, we value diversity and inclusion in the workplace. We strive to maintain a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.



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