Travel Operations Associate

3 days ago


Pune, Maharashtra, India IGT Solutions Full time
Job Description

We are seeking a highly skilled Travel Operations Associate to join our team at IGT Solutions in Pune, India.

This role involves managing bookings, handling customer inquiries, and ensuring smooth transaction processes for an online travel agency.

  • Key Responsibilities:
  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform. Ensure accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, ensuring adherence to OTA policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately. Generate and review reports as needed.
Requirements

To be successful in this role, you should have excellent communication skills and be able to work effectively in a fast-paced environment.

We offer a competitive salary of ₹25,000 - ₹40,000 per month, depending on experience.

As a Travel Operations Associate, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization.


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