Process Associate OTA Expert

1 month ago


Pune, Maharashtra, India IGT Solutions Full time

IGT Solutions is seeking a Process Associate OTA Expert

Support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes.

Key Responsibilities:

  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications.
  • Transaction Processing: Handle payment transactions and refunds, ensuring adherence to OTA policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately.

Requirements:

  • 0-4 years of experience
  • Graduate freshers or experienced both can apply
  • Excellent communication skills

IGT Solutions is an equal opportunities employer and welcomes applications from all qualified candidates.


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