Process Associate for Airline Operations Specialist

1 week ago


Pune, Maharashtra, India IGT Solutions Full time

IGT Solutions is hiring a skilled Process Associate to support airline operations in India. This role offers an exciting opportunity to work with a leading airline, ensuring seamless passenger services, efficient ticketing, and exceptional customer experience.

Job Summary

The Process Associate will be responsible for processing ticket bookings, cancellations, and changes while maintaining accurate records of transactions. This involves working closely with the airline team to address passenger inquiries, resolve issues related to bookings and flight schedules, and provide timely assistance.

Key Responsibilities:

  • Ticketing and Reservations: Ensure accurate entry of passenger information and fare details, process ticket bookings, cancellations, and changes efficiently.
  • Customer Service: Address passenger inquiries, resolve issues related to bookings, flight schedules, and service requests, providing exceptional customer experience.
  • Data Entry and Reporting: Maintain accurate records of transactions, generate reports as required by management, and contribute to the airline's operational efficiency.

Work Environment:

This is a full-time position, requiring attendance from Monday to Friday. The work hours are 9:00 AM to 5:00 PM IST, and the workplace is located in Viman Nagar, Pune, Maharashtra 411014.

Eligibility Criteria:

To be considered for this role, candidates should have 0-4 years of experience, a graduate degree, and excellent communication skills. We welcome both freshers and experienced professionals who share our passion for delivering exceptional results.

Equal Employment Opportunities:

At IGT Solutions, we value diversity and inclusivity. We offer equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.

Estimated Salary Range:

Rupees 3,50,000 - 6,50,000 per annum (depending on qualifications and experience). We strive to create a fair compensation package that reflects your value to the organization.



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