Customer Service Delivery Manager

1 month ago


Coimbatore, Tamil Nadu, India HR Bro Placement Services & HR Training Full time

At HR Bro Placement Services & HR Training, we are seeking a highly skilled Customer Service Delivery Manager to oversee our customer service process.

The ideal candidate will be responsible for resolving customer complaints, creating policies and procedures, planning training and standardization of service delivery, conducting quality assurance surveys, and maintaining a pleasant working environment for the team.

We are looking for someone with excellent product knowledge to enhance customer support. The role requires fluency in Hindi, English, Tamil, or Kannada languages.

This is a full-time position offering a competitive salary range of $55,000 - $70,000 per annum, depending on experience. If you have a passion for delivering exceptional customer service and leading a team, please apply.

The successful candidate will have:

  • 3+ years of experience in customer service management
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment
  • Familiarity with quality assurance processes

Benefits include professional development opportunities, flexible working arrangements, and a comprehensive compensation package.



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