Customer Service Liaison

5 days ago


Coimbatore, Tamil Nadu, India Almighty HRD Consultants Full time

Job Overview

We are seeking a Customer Support Executive to join our team in Coimbatore. As a crucial part of the support team, the candidate will play a pivotal role in ensuring customer satisfaction. This is a full-time position where the successful candidate will utilize exceptional communication and problem-solving skills to manage customer interactions effectively.

 

Roles and Responsibilities
  • Customer Communication: Handle customer inquiries via email, phone, or chat, ensuring a high level of satisfaction and adherence to service standards.
  • Need Analysis: Identify customer needs and provide comprehensive information or solutions, promoting product and service usage.
  • Collaboration: Collaborate with internal teams to resolve customer issues efficiently and effectively, enhancing overall customer satisfaction.
  • Record Management: Maintain accurate and detailed records of customer interactions, proactively updating account information as needed.
  • Process Improvement: Continuously seek opportunities for process improvement to enhance the effectiveness of customer support.

 

Requirements
  • Excellent Communication Skills: Excellent communication skills (Mandatory skill) to effectively convey information and address customer inquiries.
  • Problem-Solving Abilities: Problem-solving abilities (Mandatory skill) allowing quick identification and resolution of customer issues or challenges.
  • Patience: Patience (Mandatory skill) in handling diverse customer interactions calmly and constructively even in high-pressure situations.
  • Technical Knowledge: Technical knowledge to help troubleshoot and guide customers courteously through technical problems or issues.

 

About the Role

The salary range for this position is approximately ₹3,50,000 - ₹4,00,000 per annum, depending on qualifications and experience.

 



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