Customer Service Liaison
5 days ago
Job Overview
We are seeking a Customer Support Executive to join our team in Coimbatore. As a crucial part of the support team, the candidate will play a pivotal role in ensuring customer satisfaction. This is a full-time position where the successful candidate will utilize exceptional communication and problem-solving skills to manage customer interactions effectively.
Roles and Responsibilities
- Customer Communication: Handle customer inquiries via email, phone, or chat, ensuring a high level of satisfaction and adherence to service standards.
- Need Analysis: Identify customer needs and provide comprehensive information or solutions, promoting product and service usage.
- Collaboration: Collaborate with internal teams to resolve customer issues efficiently and effectively, enhancing overall customer satisfaction.
- Record Management: Maintain accurate and detailed records of customer interactions, proactively updating account information as needed.
- Process Improvement: Continuously seek opportunities for process improvement to enhance the effectiveness of customer support.
Requirements
- Excellent Communication Skills: Excellent communication skills (Mandatory skill) to effectively convey information and address customer inquiries.
- Problem-Solving Abilities: Problem-solving abilities (Mandatory skill) allowing quick identification and resolution of customer issues or challenges.
- Patience: Patience (Mandatory skill) in handling diverse customer interactions calmly and constructively even in high-pressure situations.
- Technical Knowledge: Technical knowledge to help troubleshoot and guide customers courteously through technical problems or issues.
About the Role
The salary range for this position is approximately ₹3,50,000 - ₹4,00,000 per annum, depending on qualifications and experience.
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