Customer Service Liaison
1 month ago
Role Overview
circuit engineering is seeking a highly skilled Customer Service Executive to serve as the first point of contact for customers in need of help with our products or services. This role demands excellent communication skills, adept problem-solving capabilities, and a dedication to delivering outstanding service.
Key Responsibilities
- Respond to customer inquiries and resolve problems in a timely and professional manner
- Maintain high customer satisfaction through effective communication and issue resolution
- Work in a fast-paced environment and multitask to meet customer needs
- Develop strong interpersonal skills to engage with customers and build trust
- Meet or exceed performance metrics and goals
Requirements
- Excellent verbal communication skills and telephone etiquette
- Experience in customer service or telemarketing
- Strong problem-solving skills and ability to think critically
- Ability to work in a team environment and collaborate with colleagues
- Positive attitude and willingness to learn and grow
Preferred Qualifications
- Previous experience in the electrical or engineering industry
- High school diploma or equivalent
Language: English (Mandate)
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