Customer Service Specialist

4 days ago


Coimbatore, Tamil Nadu, India Avantor Full time

At Avantor, we're passionate about advancing life-changing science. As a Customer Service Specialist on our global team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.

About the Role

We're seeking an experienced professional with excellent communication skills to join our multi-disciplined team. Your primary focus will be to provide high-quality customer-centric services, including sourcing, negotiating, and assisting internal customers.

Key Responsibilities
  • Source and negotiate agreements to meet business objectives
  • Provide assistance to internal customers, ensuring timely resolution of inquiries and issues
  • Analyze and fulfill daily requests from the CMD NA mailbox, including new account setup, account changes, and freight adjustments
  • Understand the impact of changes associated with Customer Master Data information and assist Contract Administration teams with transition of information to support profitability improvement initiatives
  • Research prospective customers and set up new customer accounts, ensuring quality control for all new accounts set up in the field
  • Maintain SAP P45 data, meeting requirements from customers, sales teams, contract administration, operations, HR, and other internal departments
  • C coordinate activities of internal and external contacts necessary to the task
What We're Looking For

To succeed in this role, you'll need:

  • Excellent communication skills (verbal and written)
  • Efficiency in a deadline-driven environment with multiple concurrent assignments
  • Proficiency with MS Office
  • Willingness to learn new processes and procedures
  • Familiarity with VWR customer account structure and custom solutions available to customers
  • Adherence to company policies, procedures, rules, and guidelines
Why Choose Avantor?

We offer a competitive salary range of $55,000 - $75,000 per year, depending on location and experience. You'll also enjoy:

  • A dynamic work environment with opportunities for growth and development
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Tuition reimbursement and continuing education programs
  • A diverse and inclusive workplace culture that values diversity, equity, and inclusion
How to Apply

If you're a motivated and results-driven individual with a passion for customer service, apply today Please submit your resume and cover letter through our website.



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