Customer Service Specialist
4 days ago
At Avantor, we're passionate about advancing life-changing science. As a Customer Service Specialist on our global team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.
About the RoleWe're seeking an experienced professional with excellent communication skills to join our multi-disciplined team. Your primary focus will be to provide high-quality customer-centric services, including sourcing, negotiating, and assisting internal customers.
Key Responsibilities- Source and negotiate agreements to meet business objectives
- Provide assistance to internal customers, ensuring timely resolution of inquiries and issues
- Analyze and fulfill daily requests from the CMD NA mailbox, including new account setup, account changes, and freight adjustments
- Understand the impact of changes associated with Customer Master Data information and assist Contract Administration teams with transition of information to support profitability improvement initiatives
- Research prospective customers and set up new customer accounts, ensuring quality control for all new accounts set up in the field
- Maintain SAP P45 data, meeting requirements from customers, sales teams, contract administration, operations, HR, and other internal departments
- C coordinate activities of internal and external contacts necessary to the task
To succeed in this role, you'll need:
- Excellent communication skills (verbal and written)
- Efficiency in a deadline-driven environment with multiple concurrent assignments
- Proficiency with MS Office
- Willingness to learn new processes and procedures
- Familiarity with VWR customer account structure and custom solutions available to customers
- Adherence to company policies, procedures, rules, and guidelines
We offer a competitive salary range of $55,000 - $75,000 per year, depending on location and experience. You'll also enjoy:
- A dynamic work environment with opportunities for growth and development
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Tuition reimbursement and continuing education programs
- A diverse and inclusive workplace culture that values diversity, equity, and inclusion
If you're a motivated and results-driven individual with a passion for customer service, apply today Please submit your resume and cover letter through our website.
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