IT Service Management Expert
1 month ago
About QBrainX
We are a dynamic and innovative organization dedicated to delivering exceptional IT services.
Compensation Package:
The successful candidate can expect a competitive salary of $120,000 - $150,000 per annum, commensurate with experience.
Job Description
We are seeking an experienced ServiceNow Developer to join our team. As a key member of our IT department, you will play a vital role in designing, developing, and implementing ServiceNow solutions to enhance our IT service delivery.
Key Responsibilities:
- Design, develop, and implement ServiceNow applications and workflows in ITSM and ITOM modules.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Develop and maintain ServiceNow integrations with other enterprise applications.
- Write, test, and maintain scripts (JavaScript, GlideScript) for automation and custom functionality.
- Perform system upgrades, patch management, and resolve issues related to ServiceNow.
- Ensure best practices in ServiceNow development and integration processes.
- Provide technical support and training to end-users and IT staff.
- Participate in code reviews and provide feedback to peers.
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in ServiceNow development, specifically with ITSM and ITOM.
- Strong proficiency in JavaScript, HTML, CSS, and SQL.
- Experience with ServiceNow scripting and business rules.
- Familiarity with REST/SOAP APIs for integrations.
- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Discovery.
- ServiceNow Certified Application Developer or similar certification is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
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