International Customer Service Representative

2 days ago


Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full time
Job Description

We are seeking a skilled International Customer Service Representative to join our team at Bull Machines Pvt Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our global customers.

Key Responsibilities:
  • To attend to customer complaints and provide effective solutions in a timely manner.
  • Interact with dealers to gather feedback and offer technical support related to our machinery and spares.
  • Conduct training sessions for dealer technicians on our machines.
  • Manage the warranty process, CAPA claims, and spares recommendations for dealers.
  • Audit dealer stock and machines to ensure optimal inventory levels.
  • Maintain a tracker for dealer machine population for regular service follow-ups.
  • Collaborate with the back office team to stay updated on service bulletins and share improvement points with dealers.
  • Coordinate with dealers for machine decontainerization and perform PDI, submitting detailed reports.
About the Role:

This is an exciting opportunity to work with a leading machinery company, offering a competitive salary package and opportunities for growth and development. Our ideal candidate will have excellent communication skills, a strong technical background, and the ability to travel frequently abroad.

What We Offer:

At Bull Machines Pvt Ltd, we believe in recognizing and rewarding our employees' hard work and dedication. As an International Customer Service Representative, you can expect a comprehensive benefits package, including a salary range of ₹750,000 - ₹1,200,000 per annum, depending on experience and qualifications. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.



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