IT Service Delivery Manager Position

2 days ago


Coimbatore, Tamil Nadu, India Isha Foundation Full time

We are seeking a skilled IT Service Delivery Manager to join our team at Isha Foundation in Coimbatore.

Job Overview

The successful candidate will be responsible for designing and developing ITSM solutions using Jira and other tools, such as ServiceNow and BMC Remedy. They will also customize and configure these applications to meet the organization's needs.

Key Responsibilities

  • Design and develop ITSM solutions using Jira and other tools.
  • Customize and configure ITSM applications to meet organizational needs.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Implement best practices for ITIL processes, including incident, problem, change, and configuration management.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Conduct testing and validation of ITSM solutions prior to deployment.
  • Provide training and support to end-users and IT staff on ITSM tools and processes.
  • Document development processes, system configurations, and user guides.
  • Stay current with industry trends and emerging technologies to enhance ITSM capabilities.

Requirements

  • ITIL certification or other relevant certifications.
  • Experience with cloud-based ITSM solutions.
  • Familiarity with Agile methodologies.

What We Offer

The salary for this position is estimated to be around ₹12,00,000 per annum, considering the location and industry standards.

We offer a dynamic work environment and opportunities for growth and development.



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