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Application Management Services Team Lead
1 month ago
Job Title: Application Management Services Team Lead
We are seeking an experienced Application Management Services Team Lead to join our team at the Bosch Group. This is a challenging and rewarding role that requires strong leadership skills, technical expertise, and excellent communication abilities.
About the Role:
As an Application Management Services Team Lead, you will be responsible for leading a team of service specialists or support agents, providing daily guidance and support. You will also track and monitor service delivery to clients, ensuring timely delivery and prompt responses to inquiries and issues.
Key Responsibilities:
- Lead a team of service specialists or support agents, providing daily guidance and support.
- Track and monitor service delivery to clients, ensuring timely delivery and prompt responses to inquiries and issues.
- Mentor and support team members to improve their skills and performance.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with other teams to ensure seamless service delivery.
Requirements:
To be successful in this role, you will need:
- A bachelor's degree in a relevant field such as IT, computer science, or business administration.
- At least 6-8 years of experience in application management services, governance, and policies.
- Experience with end-to-end application management and regulatory compliance frameworks and methodologies.
- Strong knowledge of ITIL service management processes and GRC tools.
- Excellent communication and leadership skills.
Compensation:
The salary range for this position is $80,000 - $110,000 per year, depending on experience and qualifications.
Location:
This position is based in [location], but we welcome applications from candidates who are willing to relocate.
