IT Service Delivery Manager

1 week ago


Coimbatore, Tamil Nadu, India Isha Foundation Full time
About the Role

We are seeking an IT Service Delivery Manager to lead our IT service management team at Isha Foundation in Coimbatore.

Job Summary

The IT Service Delivery Manager will be responsible for designing and developing IT service management solutions using Jira and other tools, such as ServiceNow and BMC Remedy. They will also customize and configure these applications to meet organizational needs, collaborate with stakeholders to gather requirements, and implement best practices for ITIL processes.

Key Responsibilities
  • Design and Development: Design and develop ITSM solutions using Jira and other tools, e.g., ServiceNow, BMC Remedy, etc.
  • Customization and Configuration: Customize and configure ITSM applications to meet organizational needs.
  • Requirements Gathering: Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Process Implementation: Implement best practices for ITIL processes, including incident, problem, change, and configuration management.
  • Troubleshooting and Testing: Monitor system performance and troubleshoot issues to ensure optimal functionality, conduct testing and validation of ITSM solutions prior to deployment.
  • User Support and Training: Provide training and support to end-users and IT staff on ITSM tools and processes, document development processes, system configurations, and user guides.
Requirements and Qualifications
  • Certification: ITIL certification or other relevant certifications.
  • Experience: Experience with cloud-based ITSM solutions, familiarity with Agile methodologies.
What We Offer

We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience.



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