Customer Experience Champion
6 days ago
At armor, we're revolutionizing the consumer electronics industry by launching innovative brands in collaboration with creators. Our mission is to bring faces, not corporates, to the forefront of leading tomorrow's brands.
About Role -
Mission -
Our ideal candidate will be responsible for ensuring customer happiness through proactive support and engagement.
Key Responsibilities:
1. Provide prompt and effective resolutions to all customer inquiries and concerns.
2. Engage with users regularly to gather insights, understand their needs, and identify areas for improvement.
3. Organize and execute activities that enhance community engagement, ensuring a vibrant and active user base.
Competencies:
1. Empathy: Ability to genuinely understand customer feelings and concerns, fostering trust and a positive experience during problem resolution.
2. Customer-Centric Mindset: Always prioritizing customers' needs and satisfaction, ensuring decisions and actions benefit the user.
3. Conflict Resolution: Skilled at calmly de-escalating situations and finding mutually beneficial solutions to customer complaints or issues.
4. Proactive Communication: Anticipates potential customer needs or issues and communicates effectively before problems arise.
5. Data-Driven Decision Making: Uses customer feedback, analytics, and performance metrics to make informed improvements and enhance customer experience.
6. Relationship Building: Ability to develop strong, ongoing relationships with customers, ensuring long-term loyalty and advocacy.
The ideal candidate should have a minimum of 2 years of experience in a similar role. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, as well as additional benefits such as health insurance, paid time off, and professional development opportunities.
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