Customer Service Ambassador for Global Customer Experience
3 weeks ago
We are The Customization Group, a global leader in mass customization.
Our company has facilities in the USA, Poland, and Latvia, with the ability to manufacture up to 500,000 personalized products daily. We reach millions of customers through 20+ online shops and 1,000+ external shops.
Our digital on-demand business model reflects our commitment to sustainability and innovation. Our team of over 500 professionals from 40 nationalities works together to offer a wide range of high-quality products that bring happiness worldwide. To join us, you should be a proactive individual with a self-driven work attitude and good ownership sense.
We have an opportunity for a Customer Service Representative (French Language). You can put yourself in your customers' shoes and remain helpful, patient, and cheerful.
Why You'll Thrive With Us:
- Global Perspective: Collaborate with international teams and expand your horizons.
- Flexible Working: Tailor your work setting to your personal needs, with options for remote working and top-notch home office equipment.
- Celebrate Life: Enjoy additional leave for those moments that matter most.
- Office Perks: Relish a variety of breakfast options and snacks, always on us.
- Meal Allowance: Enjoy a daily compensation of €100 after the probation period.
- Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
- Self-Care: Receive up to €30 per month in compensation support after the probation period.
- Team Spirit: Connect and grow with your colleagues at regular team-building and company events.
Your Day-to-Day Responsibilities:
- Be the Success Champion: Efficiently resolve all inbound and outbound support requests following established guidelines. Provide timely, high-quality assistance to our customers via email, voice chat, or telephone.
- Be the Team Player: Work closely with management to identify opportunities to improve overall customer satisfaction. Collaborate with colleagues and leverage exceptional communication skills to create a seamless and positive customer experience.
Preferrable Background:
- Proficiency in French and English languages at B2-C1 level is required.
- Promising multitasking abilities to keep up with the pace of our dynamic workplace.
- The confidence and independence to manage your time effectively while collaborating seamlessly with colleagues.
- The ability to work with minimal supervision, allowing you to bring unique talents to the table.
- Strong computer skills to keep up with technology and processes.
- An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.
Join our team of over 500 professionals from 40 nationalities, offering a wide range of high-quality products that bring happiness worldwide. Estimated salary: €35,000 - €50,000 per year, depending on location and experience.
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