Customer Experience Ambassador

2 weeks ago


Mumbai, Maharashtra, India Apport Software Solutions Private Limited Full time

About Us

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp.

We're seeking an experienced Customer Relationship Manager to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex technical queries efficiently.

Job Overview:

The successful candidate will be tasked with providing comprehensive support to customers across various channels, including phone, email, and chat software. You will work closely with cross-functional teams to resolve customer issues and improve our products and services.

Key Responsibilities:

  • Customer Support: Provide timely and effective responses to customer inquiries via phone, email, and chat software.
  • Technical Troubleshooting: Resolve complex technical issues related to our SaaS products, including bugs, errors, and user interface problems.
  • Collaboration: Work with cross-functional teams to identify and implement process improvements, ensuring seamless communication and efficient issue resolution.
  • Knowledge Sharing: Share insights and feedback gathered from customer interactions to contribute to product improvement and enhancement.
  • Time Management: Prioritize tasks based on urgency and impact on customer satisfaction, managing multiple customer inquiries simultaneously.

Requirements:

  • Education: Bachelor's degree in Computer Science, Computer Engineering, or a related field; Master's degree preferred.
  • Experience: Minimum of 1 year of experience in Customer support or relationship management or account management, or technical support, ideally in a SaaS environment.
  • Skills: Excellent communication and customer service skills, strong problem-solving skills, and ability to handle complex technical queries.

Preferred Qualifications:

  • Deep Understanding: Deep understanding of software, databases, and cloud technologies.
  • Proficiency: Proficiency in ticketing and chat software.
  • Adaptability: Ability to work independently and in a fast-paced startup environment.

About QuickSell:

QuickSell is a sales acceleration commerce suite that empowers businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce.

About DoubleTick:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities.

Educational Background and Technical Skills:

Bachelor's degree in Computer Science, Computer Engineering, or a related field; Master's degree preferred.

Salary Range:

$60,000 - $80,000 per annum, depending on experience and qualifications.



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