Director of Customer Experience

6 days ago


Mumbai, Maharashtra, India Powerweave Software Services Full time

Job Summary

The Director of Customer Experience at Powerweave Software Services is responsible for developing and implementing strategies to drive customer satisfaction and loyalty. This includes tracking and analyzing customer success metrics, maintaining accurate customer records, and generating regular reports on customer health, satisfaction, and engagement.

Key Responsibilities:

  • Track and analyze customer success metrics and KPIs
  • Maintain accurate customer records in CRM systems
  • Generate regular reports on customer health, satisfaction, and engagement

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 5+ years of experience in customer success, account management, or similar customer-facing roles
  • Expertise in data analysis, reporting, and customer health metrics

Estimated Salary: $130,000 - $160,000 per year



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