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Customer Service Director in Fashion Industry

1 month ago


Mumbai, Maharashtra, India YUVAKAA Full time

YUVAKAA, a leading contemporary western fashion brand, is seeking an experienced Customer Service Director to lead our customer service function and ensure a seamless experience for our valued customers.

Company Overview

We bridge the gap between innovation and craftsmanship, offering stylish, high-quality apparel that reflects modern aesthetics and individuality. Our focus is not just on fashion but on crafting a brand experience that resonates with our audience at every touchpoint.

With a rapidly growing brand in the fashion industry, we are committed to sustainability, ethical practices, and redefining standards in premium western wear. We aim to empower individuals through thoughtfully designed clothing while fostering a culture of creativity, collaboration, and excellence within our team.

Job Description

The Customer Service Director will oversee the customer service team, focusing on delivering superior customer satisfaction and loyalty. With a proven track record in managing customer service operations in the fashion or retail industry, the ideal candidate will bring expertise in team leadership, problem-solving, and customer-centric strategies.

Key Responsibilities
  • Develop and implement customer service strategies aligned with the company's goals.
  • Establish and monitor KPIs to measure and improve team performance.
  • Ensure timely and effective resolution of customer inquiries, complaints, and grievances through all communication channels.
  • Identify and address recurring customer pain points to enhance satisfaction and retention.
Requirements

We are looking for a highly experienced and skilled Customer Service Director who can drive customer satisfaction and loyalty. The ideal candidate will have:

  • A Bachelor's degree in Business Administration, Customer Service, or related field (MBA preferred).
  • 10-12 years of experience in customer service management, preferably in the fashion, retail, or e-commerce industry.
  • Proven experience in managing a team and improving customer satisfaction metrics.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in customer relationship management (CRM) tools and software.
What We Offer

We offer a competitive salary and benefits package, as well as career growth opportunities in a dynamic and creative industry. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.