Customer Experience Lead

3 weeks ago


Mumbai, Maharashtra, India UPHILL HR Services Full time

Company Overview

">

UPHILL HR Services is a leading provider of human resource solutions, dedicated to delivering exceptional support to our clients.

">

Job Summary

">

We are seeking an experienced Customer Experience Lead to join our team. As a key member of our customer service department, you will be responsible for guiding and supporting a team of representatives to ensure they meet the organization's standards.

">

Key Responsibilities

">

Team Leadership: Guide and support a team of customer service representatives to achieve key performance indicators (KPIs). Monitor team performance and lead them to meet organizational standards.

">

Performance Management: Evaluate team performance and identify areas for improvement. Develop strategies to enhance team productivity and efficiency.

">

Customer Feedback: Analyze customer feedback to identify opportunities for improving customer satisfaction. Collaborate with team members to implement changes and enhancements.

">

Process Improvement: Identify opportunities to improve internal processes and organizational efficiency. Develop and implement process improvements to enhance customer experience.

">

Training and Development: Train new customer service team members on company policies, procedures, and best practices.

">

Reporting: Create reports for the director of customer services to provide insights into team performance and customer feedback.

">

Escalated Issues: Resolve escalated customer issues in a timely and professional manner.

">

Customer Relationship Management: Utilize customer relationship management (CRM) software to document customer interactions and track customer relationships.

">

Required Skills and Qualifications

">

The ideal candidate will have:

">
  • ">
  • A bachelor's degree in a related field, such as business administration or communications.">
  • At least 3 years of experience in a customer-facing role, preferably in a leadership position.">
  • Excellent communication and interpersonal skills.">
  • Strong analytical and problem-solving skills.">
  • Ability to work in a fast-paced environment and prioritize tasks effectively.">
">

Benefits

">

We offer a competitive salary package, including:

">

$75,000 - $90,000 per year, depending on experience.

">

A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

">

Ongoing training and development opportunities to enhance your skills and career growth.

">

A dynamic and supportive work environment that encourages collaboration and innovation.

">

How to Apply

">

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us.



  • Mumbai, Maharashtra, India Discoveries Quintessential Full time

    About UsDiscoveries Quintessential is a leading provider of education solutions. We are committed to delivering high-quality products and services that meet the needs of our customers.We are seeking an experienced professional to take on the role of Customer Success Regional SPOC and play a key part in driving our business forward.Job Summary:This is an...


  • Mumbai, Maharashtra, India The Solved Skin Full time

    Join The Solved Skin TeamThe Solved Skin is on a mission to make skincare accessible and simple. Based in Mumbai, we're looking for someone to help us deliver an exceptional customer experience.About UsWe're a startup founded by an ex-Unilever couple with a passion for skincare. Our products are designed to be gentle, effective, and easy to use. We've...


  • Mumbai, Maharashtra, India Netcore Cloud Full time

    About the Job: We are seeking a highly skilled Account Growth Manager to join our team at Netcore Cloud. As an Account Growth Manager, you will be responsible for driving business growth opportunities, creating new opportunities, and focusing on growth, engagement, and integration.Key Responsibilities:Drive client retention, customer satisfaction, upselling,...


  • Mumbai, Maharashtra, India Spinach Experience Design Full time

    About Spinach Experience DesignSpinach Experience Design is a pioneering UI UX product design and development company based in Mumbai, partnering with clients from Fortune 500 companies to innovative startups. Our cutting-edge work showcases expertise across diverse sectors, featuring travel, e-commerce, education, media-tech, healthcare, telecom, BFSI,...


  • Mumbai, Maharashtra, India Spinach Experience Design Full time

    About the RoleWe are seeking a highly skilled Digital Experience Design Visionary to lead our design efforts and shape the digital experiences we create. As a key member of our team, you will be responsible for driving the UI design vision and strategy for our projects.The ideal candidate will have a strong portfolio showcasing expertise in designing...


  • Mumbai, Maharashtra, India Lead School Full time

    About the Company: LEAD School is dedicated to transforming schools through innovative technology-driven solutions.Salary: ₹80,000 - ₹1,20,000 per month, depending on experienceJob Description:We are seeking a full-time, on-site Area Manager - Publishing at LEAD School to oversee publishing operations, manage content production, ensure quality standards,...


  • Mumbai, Maharashtra, India Lead School Full time

    We are seeking a highly experienced Senior Manager - Learning & Development to join our team at Lead School. This is an exciting opportunity for a motivated professional to lead the development of educational programs and trainings that will empower teachers and students across India.As a Senior Manager - Learning & Development, you will play a critical role...


  • Mumbai, Maharashtra, India Experience Commerce Full time

    Job DescriptionWe are seeking an experienced Digital Marketing Campaign Lead to join our team at Experience Commerce. The ideal candidate will have a strong background in email marketing and lead generation, with a proven track record of driving engagement and conversions.In this role, you will be responsible for developing and implementing email marketing...

  • Publishing Team Lead

    4 weeks ago


    Mumbai, Maharashtra, India Lead School Full time

    Job Title: Publishing Team Lead - IndiaThe Publishing Team Lead - India will be responsible for overseeing publishing operations, managing content production, and ensuring quality standards. This role involves collaboration with internal teams, vendors, and publishers to drive publishing strategies and achieve business objectives.About the Company:LEAD...


  • Mumbai, Maharashtra, India Lead School Full time

    Job DescriptionAbout Us:LEAD School is a leading Edtech company in India, committed to making quality education accessible to every child. With over 8,000 schools and 4 million students across the country, we aim to serve 60,000 schools and 25 million students by 2028.Role: General Manager, Category.Purpose of the Job:To achieve 2-3x growth of the brand...


  • Mumbai, Maharashtra, India LEAD School Full time

    About LEAD School:We are a leading EdTech company in India, partnering with Private K-12 Schools to provide academic and technology products that enhance student learning. Our mission is to make excellent education accessible and affordable for every child through an integrated education system.Our team is driven by core values like Integrity, Growth...


  • Mumbai, Maharashtra, India L&T Financial Services Full time

    We are seeking an experienced Digital Transformation Lead - Customer Experience to spearhead customer retention and growth initiatives for L&T Finance. Estimated Salary: ₹1500000/year.About the Role:This role involves developing strategies to minimize churn, improve customer loyalty, and drive revenue growth through upselling and cross-selling...


  • Mumbai, Maharashtra, India Lead School Full time

    About the Opportunity: At Lead School, we are committed to providing excellent education to every child. Our mission is to empower educators with the tools and resources they need to provide students with the best possible education.We are seeking a highly skilled and experienced Senior Curriculum Manager to join our team. As a Senior Curriculum Manager, you...


  • Mumbai, Maharashtra, India LEAD School Full time

    About LEAD SchoolLEAD School is a pioneering EdTech company that partners with Private K-12 Schools across India to provide academic and technology products that enhance learning outcomes. Our mission is to make excellent education affordable and accessible to every child in the country.Job OverviewThis is an exciting opportunity for a seasoned finance...


  • Mumbai, Maharashtra, India EMotorad Full time

    **About EMotorad:**We are a leading electric vehicle company revolutionizing the industry with innovative e-bikes. Our mission is to make high-quality, affordable e-bikes accessible to everyone.**Job Summary:**We are seeking an experienced Customer Experience Manager to lead our CRM operations and ensure seamless interactions with customers. The ideal...

  • Process Lead

    2 weeks ago


    Mumbai, Maharashtra, India Firstsource Full time

    A leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted partner to 100+ top brands with global presence.We offer solutions covering the entire customer lifecycle across various verticals, including Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance.Our clients include Fortune 500...


  • Mumbai, Maharashtra, India Lead School Full time

    About the JobWe are seeking an experienced Sales HR Business Partner to join our team at LEAD School, a leading EdTech company in India. As a key member of our Human Resources department, you will play a critical role in driving business growth and ensuring employee satisfaction.ResponsibilitiesConsult with line management on HR-related matters and provide...


  • Mumbai, Maharashtra, India Lead School Full time

    Company OverviewAt LEAD School, we're revolutionizing the education sector with our cutting-edge technology and innovative solutions. As India's largest and fastest-growing School Edtech company, we're committed to providing excellent education to every child in the country.Job DescriptionWe're looking for an experienced Area Manager - Publishing to join our...


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Job OverviewWe are seeking an experienced Customer Experience Strategist to lead initiatives that enhance the overall customer experience at Godrej & Boyce Mfg. Co. Ltd.


  • Mumbai, Maharashtra, India LEAD School Full time

    About the RoleWe are seeking a highly skilled Digital Content Marketing and Social Media Lead to join our team at LEAD School. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive content marketing strategy that drives engagement and conversions across multiple channels.In this role, you will have...