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Customer Experience Lead
1 week ago
The Solved Skin is on a mission to make skincare accessible and simple. Based in Mumbai, we're looking for someone to help us deliver an exceptional customer experience.
About UsWe're a startup founded by an ex-Unilever couple with a passion for skincare. Our products are designed to be gentle, effective, and easy to use. We've received great feedback from our initial customers, and now we're expanding our team to reach more people.
Job Description
We're looking for a Customer Experience Lead who loves talking to and helping people. This role involves understanding customer needs, creating processes to resolve issues, and building loyalty among our users.
- Understand our products, category, and science behind them
- Answer customer queries in an informed manner
- Speak to consumers and gather insights to share with the team
- Help build the retention funnel and increase customer love and loyalty
- Represent the brand on social media and handle outbound logistics
What You'll Get
- Lots of experience building a startup from early stages
- Opportunity to build expertise in consumer behavior and potentially transition to marketing or research roles
- Close collaboration with founders and development of problem-solving skills
- Competitive salary: ₹3-5 LPA depending on experience and fit