Enterprise Account Growth Specialist
3 weeks ago
About BiteSpeed
We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
Our mission is to shape the future of commerce by delivering exceptional customer experiences.
We've raised $5.5M+ and work with 2500+ e-commerce brands globally across 50+ countries.
Read more about our story and the future of commerce here: https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f
Check out more about us: https://www.bitespeed.co/
We're looking for a talented individual to join our team as an Enterprise Account Growth Specialist.
About the role
This role involves owning customer relationships, making them successful and fans of BiteSpeed, while also listening to customer feedback to form a pipeline of customer insights for our product team.
You will be responsible for giving customers a delightful onboarding experience, tracking product adoption, ensuring they get maximum value leading to upsells and expansion revenue, and becoming a trusted product advisor for our customers.
What you'll do
- Own our customer relationships, make them successful and fans of BiteSpeed.
- Give customers a delightful onboarding experience and help them get setup for success.
- Track product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Become a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have 3+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Salary and Location
Location: Bangalore
Expected CTC: We pay top of market for the right folks and offer generous equity (ESOP) to everyone in the team.
Benefits
- Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
- Quarterly offsites which range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches.
- Cult Fitness Membership to ensure we hit the gym more often.
- Personal Development opportunities to constantly grow and improve.
- Unlimited Leaves to take breaks whenever needed.
- Salary In Advance paid out in the first week of the month.
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