Senior Customer Engagement Manager

1 week ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,000 - ₹ 3,500

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.

We collaborate with over 50 top-tier universities across the US, Europe, Latin America, Southeast Asia, India, and China.

The unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

This results in educating more than 250,000 individuals across 80+ countries.

Our company was founded in 2015 and has grown globally with offices in multiple locations.

Roles and Responsibilities
  • Lead creation and execution of CRM journeys and automations to boost customer conversion and promotional communications for a specific LOB.
  • Manage cross-functional stakeholder management to deliver on set campaign objectives.
  • Innovate on new campaign types and identify opportunities for increasing deliverability.
  • Partner closely with colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR teams.
Key Skills and Qualifications
  • 3-4 years of relevant work experience in CRM campaigns in an Ops function at high-growth or technology companies.
  • Experience working on SFMC CRM platform is highly preferred.
  • Best-in-class communication skills with a proven ability to work directly with technical teams and lead cross-functional teams.
  • An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.

Achieve success while promoting diversity and inclusion. Eruditus provides equal employment opportunities to all employees and applicants for employment.

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