
Customer Engagement Specialist
3 days ago
We are seeking a skilled Chat Support Associate to engage with customers through effective communication and build long-lasting relationships.
- Key Responsibilities:
- 1. Communication: Utilize persuasive communication techniques to understand customer needs and recommend suitable products.
- 2. Sales Targets: Work towards achieving and exceeding sales targets by utilizing consultative selling techniques.
- 3. Customer Relationships: Build and maintain strong relationships with customers through regular follow-ups and personalized communication.
- 4. Customer Inquiries: Address customer inquiries and concerns, providing timely and accurate information.
- 5. Product Knowledge: Develop a deep understanding of product offerings and effectively communicate their features and benefits to customers.
- 6. Record Keeping: Maintain accurate and up-to-date records of all interactions with customers in our CRM system.
- 7. Reporting: Provide regular reports on sales performance, activities, and challenges.
Required Skills and Qualifications
- Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
- Excellent communication skills with a clear and persuasive approach.
- Strong interpersonal skills and ability to build rapport with customers.
- Results-driven and able to meet and exceed sales targets.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
Benefits
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
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