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Retail Customer Engagement Specialist
2 weeks ago
About Our Role
">The Retail Sales Officer is a vital position within our organization, focusing on delivering exceptional customer experiences. This involves greeting consumers warmly and offering personalized support to meet their unique needs.
">Key responsibilities include showcasing products, engaging customers, and discussing services and products offered by the store. The officer must educate customers about available options and provide clear information regarding pricing breakdowns and product details.
">They are also responsible for guiding customers in selecting jewelry that suits their budget and preferences. This involves providing insights into different cuts of jewelry, quality, design language, and specifications.
">Additional tasks include assisting with wrapping and bagging items, collecting customer data, and creating customer codes. The officer must also provide pricing data and product weights to the cashier after each purchase.
">Making payment processes seamless and managing store operations effectively are critical aspects of this role. Complete responsibility of respective counters assigned, reporting to Store Managers, and adhering to customer satisfaction levels and company policies are key expectations.
">Requirements:
">We seek candidates with a degree or diploma in any field, strong knowledge of customer service principles, sales principles, and relevant product knowledge. Experience in retail, customer service, or sales environments is preferred.
">Key Skills and Competencies:
">We value individuals with good communication skills (Hindi/Odia/English), customer service orientation, patience, adaptability, stress tolerance, and high energy levels.
