Customer Engagement Representative

3 days ago


Varanasi, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Customer Engagement Representative

The role involves managing hotel booking inquiries via calls, emails, and online chats, providing detailed information, and effectively converting leads into confirmed bookings.

  • Handle inbound booking inquiries through calls, emails, and online chats.
  • Provide accurate information regarding room availability, pricing, and current promotions.
  • Engage with potential guests to convert inquiries into confirmed bookings.
  • Upsell hotel services and packages to enhance booking value.
  • Manage booking modifications, cancellations, and special guest requests efficiently.
  • Maintain detailed and accurate records of customer interactions and booking conversions.
  • Collaborate closely with operations and front-office teams to ensure a seamless guest experience.
  • Gather and share customer feedback to support continuous service improvement.
  • Work with the sales and marketing teams to achieve monthly and quarterly targets.

Key qualifications include excellent verbal and written communication skills, strong persuasion and negotiation abilities, and a customer-centric mindset with a commitment to delivering outstanding service. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain accuracy and attention to detail.



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