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Customer Experience Representative
2 weeks ago
Job Title: Customer Experience Representative
Job Description
- We are seeking a highly motivated and empathetic individual to support students and parents throughout their academic journey.
- The successful candidate will address concerns and refund requests with accuracy and efficiency.
- This role involves managing escalations across multiple channels to maintain a positive student and parent experience.
- You will mentor students to ensure effective usage of educational tools and maximize learning outcomes.
- Cross-functional collaboration with Sales, Tech, and Academy teams is essential to resolve customer issues within stipulated timelines.
- You will be responsible for executing customer-facing requirements from internal teams in a swift and effective manner.
- Cross-functional collaboration with Sales, Tech, and Academy teams is essential to resolve customer issues within stipulated timelines.
- You will mentor students to ensure effective usage of educational tools and maximize learning outcomes.
- This role involves managing escalations across multiple channels to maintain a positive student and parent experience.
- The successful candidate will address concerns and refund requests with accuracy and efficiency.
Key Responsibilities
- Minimum 1 year of experience in customer experience or support roles.
- Strong written and verbal communication skills are essential.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- You must be able to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A genuine passion for education and a desire to help students succeed is required.
- You must be able to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong written and verbal communication skills are essential.
Work Environment
Our office is located in HSR Layout, Bangalore.
Working hours are 6 days a week with rotational weeks off.
