Dynamic Customer Experience Specialist

7 days ago

Varanasi, Uttar Pradesh, India beBeeCustomerService Full time ₹ 72,00,000 - ₹ 96,00,000

Job Title: Customer Service Representative

Job Description:

This role involves providing customer service support and collections via phone calls. The ideal candidate should have experience in RCM/DME for a minimum of 1 year.

We are seeking a skilled individual to work as part of a team, delivering a first-class professional customer service using a range of communication methods. The successful candidate will ensure that where possible, customer enquiries, payments, and complaints are resolved at the first point of contact.

The key responsibilities include assessing and resolving inquiries, requests, and complaints primarily over the telephone. The candidate should utilize sound judgment and make decisions within established procedures for each service request.

Key performance indicators, service level agreements, and quality standards should be adhered to maximize customer satisfaction. The candidate will manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

The successful candidate will achieve key and critical performance targets. Efficiency measures should be met in accordance with performance targets and process guidelines. Business tools and industry knowledge updates should be utilized to identify problem areas and document business requirements through various updates and training sessions.

Maintenance of effective work procedures according to client process workflows and HCL policy guidelines is essential. US healthcare compliance measures should be adhered to.

Required Skills and Qualifications:
  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Able to resolve customer queries in the first point of contact
  • Focused on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic
  • Active listening skills
  • Good data entry & typing skills
  • Able to multi-task
  • Capable of handling fast-paced, innovative, and constantly changing environment
  • Team player
  • Able to contribute to the process through improvement ideas
Benefits:

As a customer service representative, you will have the opportunity to work in a dynamic and fast-paced environment. You will be responsible for ensuring excellent customer service and contributing to the success of our team.

You will receive comprehensive training and ongoing support to help you succeed in your role. We offer a competitive salary and benefits package, including opportunities for career growth and development.

Others:

Graduation (any stream) is required. 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling is preferred.

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