Customer Experience Specialist

9 hours ago

Varanasi, Uttar Pradesh, India beBeeHospitality Full time ₹ 4,53,000 - ₹ 6,43,000

Job Title: Customer Experience Specialist

About the Role:

We are seeking a skilled and dedicated Customer Experience Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, ensuring that all dining interactions reflect our high standards of hospitality and excellence.

Key Responsibilities:

  • Welcome members and guests, present menus, and assist with food and beverage selections
  • Take accurate orders and coordinate with the kitchen and bar teams to ensure timely service
  • Ensure proper table setup and cleanliness before, during, and after service
  • Maintain a strong presence on the floor to anticipate guest needs and resolve issues promptly
  • Provide menu recommendations and answer questions about ingredients or preparation methods
  • Follow SOPs for service delivery, billing, and table turnover
  • Support the setup and service of private dining experiences and member events
  • Monitor inventory levels of service equipment and coordinate with the stewarding team as needed

Requirements:

  • 0 - 2 years of experience in food and beverage service or hospitality operations
  • Good communication skills and a service-oriented mindset
  • Knowledge of basic F&B service etiquette and order-taking protocols
  • Presentable and well-groomed, with a calm and confident demeanor
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Familiarity with POS systems is an added advantage
  • Flexibility to work in shifts, weekends, and holidays as per operational needs

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