Senior Customer Experience Manager

As a seasoned expert in customer data platforms, you will drive strategy, consulting, and solution leadership across CDP initiatives.This role involves shaping client engagements, identifying growth opportunities, and delivering data-driven customer experience programs.You will own the CDP practice vision, go-to-market strategy, and business development.Key...

Job Title: Assistant Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to lead our team in delivering exceptional customer experiences.Supervise and lead a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the DepartmentMaintain daily, weekly and monthly...

Job Title:Customer Service Representative Job Description:Deliver exceptional customer satisfaction by providing timely and effective support through various communication channels. Our organization is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and issues in a...

Job TitleSenior CX Solutions SpecialistAbout the RoleWe are seeking a highly skilled Senior CX Solutions Specialist with in-depth knowledge of Genesys Cloud, AWS Connect, and customer experience (CX) user interface/user experience (UI/UX) capabilities.Key ResponsibilitiesImprove customer journeys through innovative UI/UX solutions and process...

Job Title: Customer Experience RepresentativeJob DescriptionWe are seeking a highly motivated and empathetic individual to support students and parents throughout their academic journey.The successful candidate will address concerns and refund requests with accuracy and efficiency.This role involves managing escalations across multiple channels to maintain a...

Job OverviewWe are seeking a seasoned professional to join our team as a Grievance Resolution Specialist.The ideal candidate will have a strong background in grievance redressal, customer advocacy, and credit-bureau operations in the NBFC/fintech/bank sector.Key ResponsibilitiesManage customer grievances, acknowledging within policy turnaround times (TATs),...

Customer Experience ExpertJob Description:We are seeking a skilled Customer Experience Expert to join our team. The ideal candidate will have a strong background in VOC (Voice of Customer) and Medallia, with experience in data analysis and presentation skills.Key Responsibilities:Analyze customer feedback and preferences to identify trends and areas for...

About the RoleThis is an exciting opportunity to provide top-notch customer service in a fast-paced environment.Key Responsibilities:Communicate effectively with customers to resolve queries.Collaborate with cross-functional teams to ensure seamless customer experiences.Requirements:Graduates and undergraduates are welcome to apply.Excellent communication...

About 30 SundaysWe are a travel company that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies, we are committed to revolutionizing the couple vacation experience.Job DescriptionWe are seeking a Call Quality Analyst to ensure the effectiveness and quality of customer interactions...

Job DescriptionAs a Senior Consultant, you will lead the design and implementation of customer service solutions. Your role involves delivering high-quality customer service processes that align with business objectives.The ideal candidate has in-depth functional expertise in customer service processes, including service orders, notifications, contracts,...