Strategic Customer Experience Manager

1 day ago

Varanasi, Uttar Pradesh, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

As a seasoned expert in customer data platforms, you will drive strategy, consulting, and solution leadership across CDP initiatives.

This role involves shaping client engagements, identifying growth opportunities, and delivering data-driven customer experience programs.

You will own the CDP practice vision, go-to-market strategy, and business development.

Key Responsibilities:
  • Business Leadership & Strategy
    • Owning the CDP practice vision, go-to-market strategy, and business development.
    • Partnering with sales, marketing, and consulting teams to define client value propositions and growth opportunities.
    • Nurturing CXO-level relationships to position CDP as a core enabler of digital transformation.
  • Consulting & Solutioning
    • Translating business objectives into CDP use cases and measurable outcomes.
    • Leading discovery, strategy, and solution workshops with clients.
    • Designing CDP architectures and integrations with MarTech, AdTech, and CRM ecosystems.
    • Providing digital analytics guidance for assigned accounts.
    • Managing relationships with clients and partners and identifying opportunities for new data sources.
    • Ensuring proper analytics implementation of online marketing campaigns.
    • Advising on, building, and maintaining complete documentation for all projects.
  • Practice & People Development
    • Mentoring cross-functional teams on CDP use cases, data strategy, and customer engagement.
    • Contributing to thought leadership, POVs, and industry events.
    • Building alliances with CDP vendors to strengthen ecosystem partnerships.

Requirements:

  • 7+ years of experience in consulting, digital transformation, or data-driven marketing.
  • Strong experience in CDP strategy, implementation, or solutioning (Salesforce Data Cloud, Adobe RT-CDP, Twilio Segment, or similar).
  • Proven ability to engage with senior client stakeholders and translate business needs into actionable solutions.
  • Strong understanding of MarTech/AdTech ecosystems, data privacy, and customer experience strategies.
  • Track record of driving revenue growth, practice building, or business development.
  • Excellent leadership, communication, and stakeholder management skills.

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