Lead Customer Experience Manager

2 days ago


Varanasi, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 13,50,000
Job Title: Assistant Operations Manager

We are seeking a highly skilled and experienced Operations Manager to lead our team in delivering exceptional customer experiences.

  • Supervise and lead a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the Department
  • Maintain daily, weekly and monthly production reports to track performance and identify areas for improvement
  • Drive key customer experience metrics to ensure high levels of satisfaction
  • Meet all key Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects

Beyond the job description, as an Operations Manager you will have the opportunity to:

  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team


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