Customer Experience Specialist

19 hours ago

Varanasi, Uttar Pradesh, India beBeeCallQuality Full time ₹ 40,00,000 - ₹ 80,00,000

About 30 Sundays

We are a travel company that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies, we are committed to revolutionizing the couple vacation experience.

Job Description

We are seeking a Call Quality Analyst to ensure the effectiveness and quality of customer interactions conducted by our sales executives.

Your primary duties will include:

  • Evaluation and Feedback
    • Listen to and evaluate recorded sales calls against defined quality standards.
    • Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
    • Prepare detailed feedback reports and share insights with the Training & Development team.
  • Skill Development and Process Improvement
    • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
    • Monitor the impact of feedback implementation and update evaluation criteria as needed.
    • Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

Qualifications

To be successful in this role, you should have:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

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