Customer Support Specialist

1 day ago

Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Support Specialist

This is an exciting opportunity for a highly skilled and proactive customer support specialist to join our team.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to stay calm under pressure and handle multiple tasks.

In this role, you will be responsible for:

  • Handling customer inquiries via phone, email, WhatsApp, and social media
  • Resolving issues promptly while maintaining a positive and professional attitude
  • Maintaining accurate customer records using internal tools
  • Ensuring timely follow-ups and status updates to customers
  • Coordinating with internal departments for quick resolutions

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer problems and concerns
  • Maintain accurate and up-to-date customer records
  • Collaborate with internal departments to resolve customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to stay calm under pressure and handle multiple tasks
  • Proficient in MS Excel
  • Strong follow-up and time management abilities

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development

We Welcome Applications From Candidates With:

  • A bachelor's degree in any discipline
  • 2-3 years of relevant experience in customer support or service roles

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