Technical Customer Support Specialist
2 days ago
As a seasoned technical expert, you will be the voice of our customers, handling complex technical inquiries and troubleshooting to maximize value. This high-visibility role requires collaboration with cross-functional teams to deliver an unparalleled customer experience.
Key Responsibilities:- Support customers and partners with product configuration, performance, and troubleshooting.
- Diagnose, isolate, and resolve technical issues by working closely with Engineering and QA teams.
- Maintain exceptional customer satisfaction and engagement levels.
- Utilize diagnostic tools, scripts, and lab environments to replicate and resolve complex issues.
- Contribute to technical documentation, knowledge base, and troubleshooting guides.
- 5+ years of experience in technical support or customer-facing engineering roles.
- Background in B2B SaaS with strong knowledge of network and security concepts.
- Deep expertise in switches, routers, and networking fundamentals.
- Certifications preferred: CCNA, JNCIE, or higher.
- Working knowledge of Linux, VMware ESXi, and firewalls.
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
- Empathetic communicator with a passion for customer success.
- Able to manage multiple issues and tasks in a fast-paced environment.
-
Technical Support Specialist
18 hours ago
Varanasi, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 1,04,000 - ₹ 1,30,878Job OverviewWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.ResponsibilitiesProvide timely technical assistance to customers via phone, email, and chat.Detailed issue analysis and troubleshooting of technical problems related to our...
-
Technical Support Specialist
2 days ago
Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 18,00,000 - ₹ 25,00,000As a technical support specialist, you will play a key role in resolving complex cases for our clients.Key Responsibilities:Resolve technical issues related to software systems and platforms.Provide exceptional customer experiences through various communication channels.Employ diagnostic tools to isolate potential causes of problems.Collaborate with...
-
Technical Support Specialist
1 day ago
Varanasi, Uttar Pradesh, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistWe are seeking an experienced and skilled technical support specialist to join our team. The ideal candidate will be responsible for providing expert technical assistance, troubleshooting network-related issues, and ensuring the smooth operation of IT infrastructure.Work Details:Shifts: Rotational (5 Days Working)Notice...
-
Customer Support Specialist
2 days ago
Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000Customer Support SpecialistThis is an exciting opportunity for a highly skilled and proactive customer support specialist to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to stay calm under pressure and handle multiple tasks. In this role, you will be responsible for:Handling customer inquiries...
-
Technical Support Professional
2 days ago
Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users. Job Description:Provide timely and effective technical support to users via phone, email, and chat...
-
Technical Support Specialist
2 days ago
Varanasi, Uttar Pradesh, India beBeeITSupport Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: IT Support ExecutiveWe are seeking an experienced and skilled IT Support Executive to join our team. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently.About the RoleThe IT Support Executive will be responsible for providing technical assistance to users of...
-
Customer Support Specialist
20 hours ago
Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 4,50,000Job OverviewWe are seeking a skilled and customer-focused professional to fill the role of Customer Support Specialist.The ideal candidate will have excellent communication skills, patience, and a willingness to learn and adapt to new situations.Key Responsibilities:Provide exceptional customer service via phone, email, or other communication...
-
Technical Resolution Specialist
20 hours ago
Varanasi, Uttar Pradesh, India beBeeResolution Full time ₹ 90,00,000 - ₹ 1,20,00,000Job DescriptionOur organization is seeking a skilled Technical Resolution Specialist to manage helpdesk tickets for our customers.The role involves analyzing and interpreting data captures and trace logs to resolve customer issues in production environments.As a Technical Resolution Specialist, you will be responsible for:
-
IT Technical Specialist
24 hours ago
Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000IT Technical SpecialistThe IT Technical Specialist provides comprehensive support across the entire IT infrastructure, encompassing end-user assistance, network systems, servers, and IT services. This role extends beyond desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management strategies.Key...
-
Customer Service Specialist
2 days ago
Varanasi, Uttar Pradesh, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 70,00,000Customer Service SpecialistKey Responsibilities:">Job SummaryWe are seeking a skilled Customer Service Specialist to join our voice process team. The ideal candidate will have excellent English communication skills and experience in customer service or voice process.Respond to customer inquiries, address concerns, and resolve issues in a timely and...
