Technical Support Professional

7 hours ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users.

Job Description:
  • Provide timely and effective technical support to users via phone, email, and chat platforms.
  • Investigate and resolve technical issues related to applications, databases, and integrations.
  • Collaborate with development teams to implement fixes and enhancements.
  • Document and maintain accurate records of incidents, solutions, and changes in the production environment.

Required Skills and Qualifications:
  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

Benefits:

This is an excellent opportunity to join a dynamic team and contribute your skills and expertise. You will have the opportunity to work on a variety of projects and collaborate with experienced professionals in the field.

Others:

As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems. Your strong technical skills and excellent communication abilities make you an ideal candidate for this position.

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