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Technical Support Specialist
3 weeks ago
We are seeking an experienced and skilled IT Support Executive to join our team. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently.
About the RoleThe IT Support Executive will be responsible for providing technical assistance to users of client software by responding to inquiries regarding errors, problems, or requests. This includes identifying, researching, and resolving technical problems using the IT Service Management system to review and respond to requests for support.
Key Responsibilities- Provides technical assistance for users of client's application software by responding to inquiries regarding errors, problems, or requests.
- Identifies, researches, and resolves technical problems.
- Uses the IT Service Management system to review and respond to requests for support.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Interacts with end-users to understand issues from a business perspective.
- Works with end-users to reproduce reported issues in test environments and reports those issues to the development team or application vendor.
- Performs maintenance of existing custom software, including end-user support.
- Monitors performance of applications after implementation.
This role requires a high level of technical expertise, problem-solving skills, and excellent communication skills. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
BenefitsWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company values diversity and inclusion, and we welcome applications from candidates from all backgrounds.
How to ApplyTo apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you