Technical Support Specialist

9 hours ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time US$ 60,000 - US$ 80,000
Job Title: Technical Support Specialist

We are seeking a skilled and organized Technical Support Specialist to join our team. This role will be responsible for providing top-notch support to clients, ensuring their technical issues are resolved efficiently.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively troubleshoot technical problems. Proficiency in multiple languages is a plus.

This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot complex technical issues and resolve them in a timely manner
  • Collaborate with internal teams to ensure seamless issue resolution
  • Develop and maintain knowledge of technical products and services
  • Meet or exceed customer satisfaction targets
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Proficiency in multiple languages (e.g., English, French, Spanish)
  • Ability to work in a dynamic and fast-paced environment
  • Familiarity with help desk software and tools

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