Technical Support Specialist

1 day ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues. Your key responsibility will be to interact with customers via phone, email, and chat services to resolve support incidents efficiently.

Key Responsibilities:

  • Resolve customer support incidents within designated service level agreements
  • Document customer incidents with troubleshooting information and resolution details
  • Collaborate with internal teams to deliver effective resolutions
  • Contribute to the development of an internal knowledge base for faster incident resolution

Requirements:

  • Minimum experience of 1-3 years in product support interacting with English-speaking customers over calls, emails, and chat
  • Excellent verbal and written communication skills in English language
  • Strong problem-solving skills and analytical thinking abilities
  • Aptitude to learn and adapt to new technologies quickly
  • Ability to work in high-pressure scenarios
  • Willingness to participate in rotational 24/7 support shift models

Benefits:

  • Opportunities for continuous learning and skill enhancement
  • Chance to work with innovative products and solutions
  • Supportive team environment with collaborative mindset
  • Professional growth opportunities

Additional Information:

Technical Support Specialists are responsible for providing excellent customer service while resolving complex technical issues. A successful candidate should possess strong technical skills, effective communication abilities, and problem-solving acumen. If you are passionate about delivering exceptional customer experiences and want to grow your career in the tech industry, we encourage you to apply.

  • Technical Support Specialist

    20 hours ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityThis is a full-time on-site position for a Support Specialist, based in Vapi.The Support Specialist will be responsible for providing technical assistance and troubleshooting support to clients and users. Daily tasks include analyzing and resolving issues related to software and hardware, delivering timely and effective solutions, and ensuring...

  • Technical Support Specialist

    7 days ago

    Varanasi, Uttar Pradesh, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking an experienced and skilled technical support specialist to join our team. The ideal candidate will be responsible for providing expert technical assistance, troubleshooting network-related issues, and ensuring the smooth operation of IT infrastructure.Work Details:Shifts: Rotational (5 Days Working)Notice...

  • Technical Support Specialist

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Technical Support SpecialistAt Mphasis, we're seeking a skilled and customer-focused Technical Support Specialist to join our team. This role is responsible for providing top-notch technical assistance to end-users.Key Highlights:Excellent Communication Skills - Ability to interact professionally and clearly with users across all levels.IT Support Experience...

  • Technical Support Specialist

    7 days ago

    Varanasi, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.ResponsibilitiesProvide timely technical assistance to customers via phone, email, and chat.Detailed issue analysis and troubleshooting of technical problems related to our...

  • Technical Support Specialist

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 12,00,000 - ₹ 16,00,000

    Job Title: Technical Support SpecialistPosition Overview:The technical support specialist plays a crucial role in configuring, monitoring, and maintaining software and hardware systems for global offices.The team member will serve as the primary contact for all technology-related issues/outages, providing technical support and troubleshooting expertise to...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 18,00,000 - ₹ 25,00,000

    As a technical support specialist, you will play a key role in resolving complex cases for our clients.Key Responsibilities:Resolve technical issues related to software systems and platforms.Provide exceptional customer experiences through various communication channels.Employ diagnostic tools to isolate potential causes of problems.Collaborate with...

  • Senior Technical Support Specialist

    4 days ago

    Varanasi, Uttar Pradesh, India beBeeSpecialist Full time US$ 1,20,000 - US$ 1,60,000

    Job Title: Senior Technical Support Specialist"> Overview:">We are seeking an experienced technical support specialist to provide high-quality solutions to enterprise-level customers. The ideal candidate will have a strong understanding of technical issues and be able to effectively communicate with customers to resolve their concerns."> Key...

  • Technical Support Professional

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users. Job Description:Provide timely and effective technical support to users via phone, email, and chat...

  • IT Technical Specialist

    7 days ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    IT Technical SpecialistThe IT Technical Specialist provides comprehensive support across the entire IT infrastructure, encompassing end-user assistance, network systems, servers, and IT services. This role extends beyond desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management strategies.Key...

  • Senior Technical Support Analyst

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeITSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking an exceptional technical support specialist to join our team. This role involves providing top-notch technical assistance and maintaining a stable IT environment for our employees.This position requires troubleshooting basic technical problems, escalating complex issues to higher-level support, and delivering...