
Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.
Responsibilities- Provide timely technical assistance to customers via phone, email, and chat.
- Detailed issue analysis and troubleshooting of technical problems related to our products and services.
- Collaborate with cross-functional teams to resolve complex issues efficiently.
- Maintain accurate records of customer interactions and inquiries.
- Contribute to the development and improvement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Able to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
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