Technical Support Specialist

2 days ago

Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

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  • Provide timely technical assistance and support for global employees, ensuring seamless IT operations across multiple sites.
  • Gather and log relevant information about issues and attempts to resolve them using available tools and team knowledge.
  • Develop accurate documentation of installation and configuration procedures for software packages.
  • Manage the deployment and rollout of software and hardware solutions.
  • Maintain an inventory of company assets.
  • Create and update our knowledge base to support users.
  • Collaborate with the Cybersecurity team to ensure network asset security.
  • Update problem management databases with timely and meaningful information.
  • Assist in the deployment of desktop PCs and peripherals.
  • On-board new employees with computer asset orientation.
  • Respond to voice mail and email daily.
  • Develop working knowledge of desktop applications and OS software.
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Requirements

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  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English; additional languages a plus.
  • Experience working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft Office and SAP.
  • Experience with Desktop or Help Desk support an asset.
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