Technical Support Specialist

7 hours ago

Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 18,00,000 - ₹ 25,00,000

As a technical support specialist, you will play a key role in resolving complex cases for our clients.

Key Responsibilities:
  • Resolve technical issues related to software systems and platforms.
  • Provide exceptional customer experiences through various communication channels.
  • Employ diagnostic tools to isolate potential causes of problems.
  • Collaborate with additional teams to resolve intricate cases.

You will also have the opportunity to contribute to process and product enhancements across business units.

Requirements:
  • Bachelor's degree in computer science or a related field.
  • 2+ years of experience in customer-facing technical support.
  • Strong communication skills and ability to comprehend server-side programming languages, Unix shell scripting, and Windows scripting.
  • Familiarity with server administration, protocols (HTTP, TCP, FTP/SFTP, SOAP, REST), and troubleshooting tools (Wireshark, Traceroute).

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