Windows Support Professional

1 day ago

Varanasi, Uttar Pradesh, India beBeeCareer Full time ₹ 5,00,000 - ₹ 10,00,000
Senior Technical Process Executive

Join our dynamic team of technical experts and take your career to the next level. As a Senior Technical Process Executive, you will be responsible for delivering exceptional support via chat to customers seeking assistance with Microsoft Windows & O365 issues.

Key Responsibilities:

  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.

Requirements:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset

Benefits:

  • 100% work from office (no hybrid option)
  • Opportunity to work with a global leader
  • Chance to develop your technical skills and expertise

Interview Details:

  • Time: 10:00 AM - 01:00 PM
  • Venue: Basement Lecture Hall, Building number - 3, Landmark- Opposite to ISB college
  • Please mention

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