Customer Service Specialist

22 hours ago


Varanasi, Uttar Pradesh, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 70,00,000
Customer Service Specialist

Key Responsibilities:

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    • Job Summary

    We are seeking a skilled Customer Service Specialist to join our voice process team. The ideal candidate will have excellent English communication skills and experience in customer service or voice process.

    • Respond to customer inquiries, address concerns, and resolve issues in a timely and professional manner.
    • Provide detailed information on products and services, ensuring customer satisfaction.
    • Troubleshoot and resolve technical issues efficiently.
    • Meet and exceed customer satisfaction and quality targets through consistent performance.

    Responsibilities include:

    Key Accountabilities
    1. Handling Customer Enquiries: Respond to customer calls, address concerns, and resolve issues promptly while maintaining a positive tone and providing exceptional customer service.
    2. Product Expertise: Develop and maintain in-depth knowledge of company products and services to provide accurate information to customers, ensuring their complete satisfaction.
    3. Technical Support: Troubleshoot and resolve technical issues efficiently, escalating complex problems when necessary.
    4. Quality Standards: Meet and exceed customer satisfaction and quality standards by consistently delivering high-quality service and striving for continuous improvement.


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