Customer Service Representative

3 days ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 40,00,000

Job opportunity

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist.

The ideal candidate will possess excellent verbal and written communication skills, be able to empathize with customers, and provide exceptional service. They will also have strong problem-solving and conflict resolution skills, as well as good organizational and time management skills.

Key Responsibilities:

  • Providing timely and efficient solutions to customer inquiries and concerns.
  • Ensuring customer satisfaction through effective communication and issue resolution.
  • Maintaining accurate records of customer interactions and issues.

About the Role:

This is a full-time on-site position that involves interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions. The role requires strong verbal and written communication skills, as well as the ability to empathize with customers and provide exceptional service.

Requirements:

  • Strong verbal and written communication skills.
  • Ability to empathize with customers and provide exceptional service.
  • Problem-solving and conflict resolution skills.
  • Good organizational and time management skills.
  • Prior customer service experience is preferred.
  • Bachelor's degree in a related field is preferred.

Location:

The role is based in Mumbai, and candidates must be willing to work on-site. The hiring locations include Western Railway: Churchgate to Mira Road, Central Railway: CST to Thane, and Harbour Railway: Masjid to Vashi.

Contact Information:

Please submit your application, including your resume and a cover letter, to the HR Team for consideration.

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