Tech Services Specialist

24 hours ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 85,00,000

Job Title: Technical Solutions Specialist

A highly skilled technical professional with experience in computer systems and large format printing solutions is required to provide high-quality service support.

Key Responsibilities:

  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.

Qualifications:

  • Education:
  • Any degree in a relevant field such as Electronics, Mechanical, Computer Science, or related fields.
  • Experience:
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers or computer systems troubleshooting is an advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently.
  • Willingness to travel frequently within region.
  • Good communication and customer service orientation.

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