Tech Support Specialist

2 days ago

Varanasi, Uttar Pradesh, India beBeeProduction Full time ₹ 16,22,640 - ₹ 20,98,800
Java Production Support Role

Our organization is seeking a skilled Java Production Support Engineer to play a critical role in maintaining and enhancing our production systems. This position is ideal for professionals with strong expertise in Java and Spring Boot who are passionate about solving real-time production issues while contributing to development efforts.

Key Responsibilities:
  • Use technical and analytical skills to solve critical customer/field technical escalations from our Support, Professional Services, Sales, and Pre-Sales teams.
  • Work alongside the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily scrum meetings to update the development team about ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Build tools and techniques to help with Root Cause Analysis using available data and code base information.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Collaborate with Product management to identify and implement backlog requirements that add value to the product.
Requirements:
  • Bachelor's degree.
  • 6+ years of experience in technical product support roles, preferably in escalations teams.
  • Experience working as an L3 escalation engineer handling complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Proficiency in scripting, Splunk, network troubleshooting, REST API troubleshooting, and query databases.
Benefits:
  • Competitive salary and benefits package.
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
  • Opportunity to work with cutting-edge technologies.
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
  • Annual health check-ups.
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
Work Environment:

Our organization is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference.

  • We support hybrid work and flexible hours to fit diverse lifestyles.
  • Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
  • If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

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